Privacy Policy

Last updated: March 2026

LODE Media Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data when you visit our website at lodemedia.co.uk or engage with our services.

LODE Media Ltd (Company Number: 16955418) is the data controller for the purposes of UK data protection law. We are registered at Unit 3 Maxted Court, Maxted Road, Hemel Hempstead, Hertfordshire, HP2 7BL.

1. Information We Collect

We collect personal data that you voluntarily provide to us when you use our contact form or communicate with us directly. This may include:

Name — to address you in our response
Email address — to reply to your enquiry
Company name — to understand your business context
Message content — to understand and respond to your request

We do not collect any special category (sensitive) personal data. We do not knowingly collect data from children under 16.

2. How We Use Your Data

We use the personal data you provide for the following purposes:

To respond to your enquiries and provide requested information
To communicate with you about our services
To deliver social media management and content creation services when you become a client
To comply with legal obligations

The legal basis for processing your data is your consent (when you submit the contact form) and our legitimate interest in responding to business enquiries.

3. Cookies

Our website uses only essential cookies required for the site to function correctly. We do not use any tracking, analytics, or advertising cookies. For more details, please see our Cookie Policy.

4. Third Parties

We may share your data with the following third-party services in order to operate our website and respond to enquiries:

Formsubmit — processes contact form submissions on our behalf. Your form data (name, email, company, message) is transmitted to Formsubmit's servers for delivery to us. See their privacy policy for details.
Instagram (Meta) — our website embeds Instagram content to showcase our work. Instagram may set cookies on your device when embedded content loads. This is governed by Meta's privacy policy.
Google Fonts — we use Google Fonts to display typography on our website. Google may collect limited technical data (such as your IP address) when fonts are loaded.

We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

5. Data Retention

We retain contact form submissions and associated personal data for a maximum of 24 months from the date of your enquiry, unless we enter into an ongoing business relationship with you. If you become a client, we retain your data for the duration of the business relationship and for 6 years afterwards to comply with legal and accounting requirements.

You may request deletion of your data at any time by contacting us (see section 7 below).

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website is served over HTTPS to encrypt data in transit.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

Right of access — you can request a copy of the personal data we hold about you
Right to rectification — you can ask us to correct any inaccurate or incomplete data
Right to erasure — you can ask us to delete your personal data
Right to restrict processing — you can ask us to limit how we use your data
Right to data portability — you can request your data in a structured, commonly used format
Right to object — you can object to our processing of your data where we rely on legitimate interest
Right to withdraw consent — where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled incorrectly. The ICO can be contacted at ico.org.uk.

8. Contact Us

If you have any questions about this privacy policy or wish to make a data request, please contact us:

Email: info@lodemedia.co.uk
Address: Lode Media Ltd, Unit 3 Maxted Court, Maxted Road, Hemel Hempstead, Hertfordshire, HP2 7BL
Company Number: 16955418

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.